Introduction

At Best Heating & Plumbing Services (“we”, “us”, or “our”), we are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, request a quote, or use our services.

Who We Are

Best Heating & Plumbing Services is a trading name of The Easy Website Company.

Best Heating & Plumbing Services is a service that connects homeowners and businesses in London with vetted, qualified plumbers and Gas Safe registered heating engineers. We act as an intermediary / lead generation platform and do not directly carry out the plumbing or heating work ourselves.

Information We Collect

We may collect the following types of personal data:

• Contact information: name, email address, phone number, and postal address
• Service request details: information about your plumbing, heating, leak detection, bathroom installation or other home service needs, property type, and postcode
• Technical data: IP address, browser type, device information, and cookies (see our Cookie Policy for details)
• Communication data: records of emails, calls, or messages you send to us

How We Collect Your Information

We collect information directly from you when you:

• Fill out a quote request form or contact form on our website
• Call or email us
• Interact with our website (via cookies and analytics)

How We Use Your Information

We use your personal data for the following purposes:

• To process and respond to your service enquiries or quote requests
• To match you with suitable vetted plumbers or engineers in your area
• To communicate with you about your enquiry
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

• Contract – to fulfil your request for a quote or service introduction
• Legitimate interests – to run our business efficiently, match you with appropriate tradespeople, and improve our services
• Consent – where we send you marketing communications (you can withdraw consent at any time)
• Legal obligation – where we are required by law to process your data

Sharing Your Information

When you request a quote or service, we will share relevant details (such as your name, contact information, postcode, and nature of the job) with one or more vetted plumbers or engineers in our network so they can contact you directly.

We may also share your data with:

• Our website hosting and analytics providers
• Professional advisers (accountants, lawyers) where necessary
• Regulatory bodies or law enforcement if legally required

We do not sell your personal data to third parties.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, or to meet legal and regulatory requirements. Typically, enquiry data is kept for up to 2 years after the last contact.

Your Rights

Under UK GDPR, you have the following rights:

• Right to access your personal data
• Right to rectification (correct inaccurate data)
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time (where consent is the legal basis)

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies to improve your experience and analyse traffic. For full details, please see our Cookie Policy.

Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no system is completely secure.

International Transfers

We do not routinely transfer your data outside the UK. If any transfer occurs, we ensure appropriate safeguards are in place.

Changes to This Privacy Policy

We may update this policy from time to time. The “Last updated” date at the top will be revised accordingly. Please check back periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@theeasywebsitecompany.co.uk

This Privacy Policy was last updated on 26 March 2026 and is governed by the laws of England and Wales.