1. Introduction

These Terms and Conditions govern your use of the Best Heating & Plumbing Services website and our lead matching services. By using our website or requesting a quote, you agree to these terms.

Best Heating & Plumbing Services is a platform that connects customers with vetted, independent plumbers and Gas Safe registered heating engineers in London and surrounding areas. We act as an intermediary and do not directly provide plumbing or heating services ourselves.

2. Our Service

We match your enquiry with one or more suitable, vetted tradespeople from our network. Once matched, you will be contacted directly by the tradesperson(s) to discuss your requirements, provide a quote, and arrange any work.

We do not guarantee that every enquiry will receive a response, nor do we guarantee the availability of tradespeople in your area at all times.

3. Quotes and Work Agreements

Any quotes provided to you are given directly by the individual tradesperson. We are not responsible for the accuracy, price, or scope of any quote provided by a matched plumber or engineer.

All contracts for work (including price, scope, timeline, and warranties) are made directly between you and the tradesperson. We are not a party to that contract and bear no responsibility for the quality, workmanship, timeliness, or outcome of any work carried out.

4. Vetting of Tradespeople

We take reasonable steps to vet the plumbers and engineers in our network, including checking qualifications, Gas Safe registration (where applicable), and public liability insurance. However, we cannot guarantee the ongoing performance or conduct of any tradesperson.

5. Limitations of Liability

To the fullest extent permitted by law, Best Heating & Plumbing Services shall not be liable for:

• Any loss, damage, or inconvenience caused by work carried out by a matched tradesperson
• Any delay, failure to respond, or unavailability of tradespeople
• Any disputes between you and a tradesperson
• Any indirect or consequential losses

6. Your Responsibilities

When submitting an enquiry, you agree to provide accurate and complete information about your requirements. You must not use our service for any unlawful purpose.

7. Intellectual Property

All content on this website, including text, images, and logos, is owned by or licensed to Best Heating & Plumbing Services. You may not reproduce, copy, or use any content without our prior written permission.

8. Privacy and Data Protection

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and share your personal data.

9. Links to Third Parties

Our website may contain links to third-party websites. We are not responsible for the content or practices of those websites.

10. Changes to These Terms

We may update these Terms and Conditions from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our website after changes constitutes acceptance of the new terms.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: info@theeasywebsitecompany.co.uk

Last updated: 26 March 2026